Yahoo! sends apology email to fantasy football users
If you’re a Yahoo fantasy football user, you undoubtedly experienced some technical difficulties at an inopportune time yesterday. That’s the nice way of saying Yahoo users freaked out when they couldn’t change their lineup at noon.
Ken Fuchs, the head of Yahoo sports issued an apology today via email, though I’m sure it will do nothing to assuage the anger of those affected.
Dear Yahoo! Fantasy Users,
I want to sincerely apologize to all of you about today’s Yahoo! Sports Fantasy outage. As the head of Yahoo! Sports and as a Yahoo! Sports fantasy player myself, I am disappointed that we failed all of our fans today. Our first priority is having the best experience for our users, and today we fell short.
The outage started around Noon ET (awful timing we know) and while our team was on it immediately we are still working on various pieces. Our team is continuing to work on identifying and resolving the root cause. We have restored full functionality on the website, and we’re working for a final fix for our mobile apps. Currently data and scores can be viewed but for now you cannot make transactions or change line-ups from the apps.
We will also use today as an opportunity to improve our set-up so that we hopefully never have an outage like this again. Our fantasy commissioners and players are our biggest priority – we pride ourselves in being able to offer our users with the best fantasy sports experience possible and we take our job to deliver that to you very seriously. Rest assured we will work hard to make sure we continue to deliver on that commitment.
Thanks for playing with us and your patience today,
Head of Yahoo! Sports
Do you have a nightmare story from yesterday? Were you one of those who lost your matchup because of Yahoo’s flub? Let us know.