Moving comes with enough stress before a single box leaves the house. There’s the planning, the packing, the cleanup, and the mental load. Hiring movers is supposed to lift some of that weight, but it didn’t work out that way for one Texas woman.
In a recent TikTok video, she says All My Sons Moving “ruined” what she hoped would be a smooth move.
She Reveals A Mess Of An Apartment
TikTok creator Brittany (@brittanyybowen) posted a storytime video detailing her experience with All My Sons Moving in Dallas. Her clip got more than 36,600 views.
“PSA to All My Sons!! scam me out of $1100 and you broke all my stuff is diabolical,” she wrote in the text overlay.
“All my son’s moving company, count your days ’cause ain’t no way I paid you $1,100, and you left my apartment like this,” she says as she pans the camera across the room.
Her couch stands upright on its armrest. She shows a crushed box with a chair on top of it, an expensive comforter just strewn about on the floor, and random items all over the place.
“I’m literally sitting on a suitcase so that I can talk to you guys because this is the mess that they left,” Brittany says after sitting back down to explain what happened.
What Did All My Sons Moving Allegedly Do Wrong?
After hiring All My Sons for $140 an hour, she says she wanted to cut hours by moving 15 boxes herself the day before.
“I’m a penny pincher. … The less hours equals the less I gotta pay,” she explains, adding she intentionally chose the company because her belongings came from Nebraska Furniture Mart, and she wanted them handled the “right way.”
But the movers who arrived weren’t who she expected. “They sent me toddlers… 21-year-old college kids,” she says. “Every time I see these trucks… the people moving things in and out are grown-a– men. No. They sent me boys.”
She describes them moving slowly, talking on the phone, listening to music, and taking two hours to load the truck. She even says she beat them to the new apartment by 35 minutes. When they finally showed up, she says they moved “even slower” because they were already tired.
“Time starts ticking… I’m just seeing $140 leave my pocket, leave my pocket,” she says.
As she unpacked her bathroom and closet, she says she stopped watching them closely. That’s when she believes things went downhill.
When they finished, she says she signed the paperwork. “They charge my card $966… not including the hundred dollars I paid a week prior,” she says. That brought her total to $1,066.16.
Only then did she see the full state of the apartment. “They were throwing s— in here… literally just threw it,” she says, recounting how one mover dragged her rug, something she watched happen. When she asked about her matching lamps, one worker allegedly told her, “’Oh, my bad. … I was picking up too many things at once, and I dropped them, and they shattered. So I just threw them away in the dumpster right there. My bad.’”
The Company Wasn’t Helpful, According to Her
She says the company instructed her to call the next day to file a claim. “They’re like, ‘Was it not up to expectation?’ Babe? This is not up to anyone’s expectations,” she says.
Her parents even flew in to help her clean and rebuild the space. “This should have been avoided. I paid top dollar to avoid this,” she says. She estimates her damages at “at least $700.”
“Thanks to @allmysonsmoving yall will not be getting a aesthetic move in vlog,” she writes in her caption.
Have Others Experienced Something Similar?
In her comments section, several viewers say they had nearly identical issues with the company.
One wrote, “Girl, they charged me over $2,500… they broke a ton of my things… backed up and over a 4 foot tall brick mailbox.”
Another said, “Used them to move from a 1b1ba to a 3b2ba house 10 mins away and they charged us $1200… dragged their feet, charged us for TAPE… horrible experience.”
Online reviews line up with the mixed feedback. While All My Sons Moving has a 4.4 rating on BirdEye and 3.7 on Trustpilot, the Dallas-specific Yelp page holds a 1.4 out of 5, with complaints mirroring Brittany’s video, such as broken items, slow movers, and high prices.
The company did not immediately respond to BroBible’s request for comment.
@brittanyybowen Thanks to @allmysonsmoving yall will not be getting a aesthetic move in vlog. Thanks for nothing all my sons🤝 #movingdisaster #movingcompany #scam #moving #storytime
What Can You Do If A Moving Company Damages Your Belongings?
Under federal rules, movers are responsible for items they lose or damage. Customers can file a claim with the company, and if the claim gets denied, they can pursue arbitration or sue.
The Surface Transportation Board notes that movers must offer two types of protection: full-value protection or a cheaper “released rate,” which limits compensation to $0.60 per pound per item.
However, by law, movers must apply full-value protection unless the customer explicitly waives it. It’s unclear what Brittany chose in terms of protection, and we’ve reached out to her via email for more updates.