Woman Gets A Burrito From Chipotle. Uh, Why Is It Shaped Like That? It Gets Worse When She Takes A Bite

A Jacksonville, Fla., woman made an online order at her local Chipotle for a chicken burrito. When she saw the shape of the aluminum-wrapped burrito, she thought there was a mistake. Then she saw what the workers put inside.

TikToker Calleigh (@caliko21) stands at her kitchen counter with an oddly square-shaped burrito in its wrapping. She says she was “so pissed” when she opened the paper bag.

She notes that she usually tries to avoid the Chipotle closest to her home, as it often messes up her order. However, she decided to give it another try.

“What is this?” she says. “And no, I’m not going to go all the way over there and drive back. But this is ridiculous.”

Calleigh opens the wrapping to show that a worker folded the wide side of the Chipotle burrito over onto itself, creating the square shape.

When she takes a bite, she realizes something else is wrong with her order.

“I paid for chicken. This is not chicken. They gave me steak,” she says, tearfully. “I didn’t want steak. I wanted chicken.”

The caption reads, “Mind you i’ve already had a bad night.” The viral TikTok has reached over 855,000 views as of March 31.

Are Online Chipotle Orders Worse Than In-Person?

Other Chipotle customers suggested that in-line rather than online ordering is the key to actually getting what you want at the fast-casual chain.

Members of the r/Chipotle subreddit lamented about their online ordering experience. Some suggested that they frequently miss items or receive incorrect orders if they don’t double-check the bag after pickup.

“You will never get your moneys worth if you aren’t staring them in the face when you place your order. It seems like we have to say this every single day,” one remarked.

Another said the difference in portions between online and in-person orders led them to stop going entirely. They wrote, “I don’t drive for medical reasons so unfortunately for them the ‘auto-skimp on mobile orders’ policy has just cost them most of my business entirely.”

BroBible previously reported that what name customers use for their online orders can also have an impact on the serving size and quality of the food. One TikToker found that using a man’s name often results in bigger portions.

Should She Go Back To The Chain?

Some commenters tell Calleigh to confront workers for the poorly assembled burrito in person as a matter of “principle.”

“Call me greedy or whatever but I would’ve went back and had them remake it and no I’m not giving the original burrito back make my sht right and I’m keeping both,” one suggested.

A second shared, “I’m gonna be honest, I’ve started driving all the way back and complaining every time something’s messed up. When each meal is like $15 it’s way too much money to just let it go.”

Some commenters brushed off Calleigh’s concerns, asking her if the small burrito with the wrong protein is “really that deep.”

She responded to critical commenters in a short follow-up video, noting that she’s just asking for Chipotle workers to give her the correct order. However, she says she has received three incorrect orders in the last nine months from the Chipotle location.

Others joked about the bizarre shape of the Chipotle burrito. Some even shared their own pictures of burritos they received from the chain.

A commenter said, “I saw the wrappers and was like ‘oh they make burgers now.'”

“Looks like a dented baseball,” another pointed out.

A third suggested, “Are they pranking you?”

BroBible reached out to Calleigh via email and TikTok direct message and to Chipotle via email. We will update the story when they reply.