The Los Angeles Dodgers should be ashamed for how they are treating Errol Segal, an 81-year-old fan who cannot use a computer. They refuse to present him with printed paper tickets for the entire MLB season because of a new team policy.
He refuses to attend games until they do.
Many professional and amateur sports organizations are choosing to move away from printed tickets, even beyond Major League Baseball. That can create some logistical challenges for older generations.
The Los Angeles Dodgers changed its season ticket policy.
As society continues to move even further away from paper toward digital, the Dodgers decided to get with the times. The team announced before the 2026 MLB season that it will no longer print its tickets.
Season-ticket holders used to receive an “All-In” ticket booklet in the mail prior to the first game. It would typically arrive at some point during spring training, a few weeks before Opening Day. Something like that.
The booklet included 81 different tickets for the exact same seat in the exact same row in the exact same section for all 81 games from March/April through September. If a season ticket holder purchased multiple seats, he or she would receive a separate booklet for each additional seat.
Pretty straight forward.
However, in a world that revolves around digital ticket services like Ticketmaster (boo), SeatGeek and VividSeats, the printed paper ticket has become obsolete. The vast majority of fans arrive to a concert or sporting event with the tickets downloaded onto their phones to scan a barcode at the point of entry.
With that new reality in mind, the Los Angeles Dodgers did away with printed tickets all together.
Season ticket holders did not receive a booklet in the mail this season. They can only get mobile tickets. They must download the tickets onto their phones or print out the barcode at home. No exceptions!
81-year-old Errol Segal cannot use a computer.
If I had to estimate, 95% of Los Angeles Dodgers season ticket holders are able to download their tickets onto their phones. Of the other 5%, I would guess that 4% are able to print the tickets on a computer at home. Even if it’s dial-up internet on a 2001 HP LaserJet printer. Most people can make it happen.
Errol Segal cannot do either of those things. He does not own a smartphone and he barely knows how to navigate a computer. That is a major issue for baseball games.
Segal is a Dodgers season ticket holder of five decades. He used to rely on the printed tickets for entry, but he did not receive the printed ticket booklet for 2026 because of the team’s new ticket policy. And he does not know how to print them at home.
Segal asked the organization to make a singular exception but it will not do so. As a result, he was unable to attend Opening Day for the first time in 50 years!
To make matters worse, Segal recently swung by the team box office to conduct an experiment. The 81-year-old purchased four single-game tickets to see the Dodgers play the Giants later this month and parking. They presented him with paper printed tickets! Check it out:
Segal asked for the MLB organization to print the rest of his tickets for the season. It declined. He then asked for a refund. The team refused.
Segal will not attend another game this season because of how he has been treated, unless a resolution is met. His son will go in his place.