Should You Accept A Frontier Airlines Refund Via Email?

email notification (l) man shares scam warning (c) Frontier airlines (r)

Receive an email from Frontier Airlines offering you a refund? Don't accept, warns one man.

A man says he received an email from Frontier Airlines offering him a refund. He says he’s not taking it—and that you shouldn’t, either.

Frontier Airlines is a carrier known for nickel-and-diming its customers. Over the past decade, the airline has become notorious for charging customers for slightly oversized bags, engaging in some questionable practices, and being generally unpleasant.

This is why so many Frontier passengers were surprised to receive an email from the airline informing them that they are entitled to a refund.

Here’s why one passenger says that you shouldn’t accept this supposed refund. According to him, it’s actually a clever scam.

What’s This Email From Frontier Airlines?

In a video with over 151,000 views, TikTok user Jay Ayers (@jayayers3) says he recently received an email purporting to be from Frontier Airlines.

“If you took a flight in Frontier in the past…you’re gonna get an email from somebody talking about ‘review process’ saying, ‘Hey, here’s a refund that’s arrived, and we did an audit of our system,’ blah blah blah,” Ayers starts.

While this may seem normal on the surface, a request at the bottom of the email asks one to confirm their credit card details to receive a refund. This, Ayers says, shows that it’s not actually from Frontier Airlines. In fact, it’s really a scam.

“I’m not gonna lie, it was kind of good,” he says of the convincing nature of the scam. “But it’s messed up, and they’re trying to get you to put your card info in. Be careful.”

Is This A Known Scam?

Ayers isn’t the only person claiming to have received this scam email.

A November 2, 2026 piece in View From The Wing notes that, back in July 2026, Frontier had a known data breach. There was also another security incident in October 2026.

In recent weeks, customers report receiving emails similar to the one received by Ayers. Many claim that the email contains legitimate flight details of trips they have actually taken on Frontier Airlines. Whether these emails are connected to the security incidents is unclear.

Regardless, Frontier Airlines has acknowledged the problem and encouraged customers not to input their financial information.

What Happens Now?

As reported by NBC Philadelphia, Frontier released a statement informing customers of the issue. From there, they requested customers not to click anything in the email, not to input any payment or personal information, and not to reply to the message.

Not only that, but the airline noted that they will never contact customers requesting them to “Revalidate or confirm an upcoming flight or reservation; Re-enter or confirm credit card information; Provide payment information to receive a partial or full refund; Click a link or button to confirm card details, billing information, or a refund.”

If you already input your credit card information, don’t panic. Instead, simply reach out to your card issuer and inform them of the problem. They will likely simply cancel the previous card and issue you a new one.

Finally, if there is an issue with a Frontier flight, it’s best to handle it directly via the Frontier website, or reach out to Frontier directly to confirm.

Frontier Addresses The Issue

In an email, a Frontier spokesperson provided the following statement: “We are aware of an active email phishing campaign targeting some of our customers. We are conducting a thorough assessment of the matter with external experts. We have alerted customers via email, as well as through messaging on our website and app, to be aware of potential phishing emails, and our contact centers are assisting customers who may reach out with questions. There is no impact on our operations as we continue with the assessment.”

Ayers noted in an email to BroBible that the amount in his phishing email did line up with a flight he had taken previously, though he said it had been over six months since his last flight.

“The email actually did contain all legitimate information regarding my previous travel,” he wrote.

That said, other details about the email raised his suspicions.

“The sender’s email address was noreply@reviewpro.com, and I noticed it was asking me to confirm card details, which was an immediate red flag, so I never clicked anything else and exited the email,” Ayers explained.