Comcast sets customer service back generations with worst phone call ever
It’s not that this customer service call is bad. It’s that it’s the worst, most horrific customer service call of all-time. In short, a tech journalist wanted his Comcast service disconnected. What followed was 8 minutes of complete nonsense as the service rep refused to do his job while citing how great Comcast was.
At some point you’ll want to stop the clip and take a break. Don’t. This is worth every grueling second. You’ll feel like you’re taking crazy pills but push on through.
Here’s some more details because yes, this is much worse than we originally thought.
Please note: this conversation starts about 10 minutes in — by this point my wife and I are both completely flustered by the oppressiveness of the rep.
So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka “customer retention”).
The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.
What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.
This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep’s repeated question — it was clear the only sufficient answer was “Okay, please don’t disconnect our service after all.”).
Please forgive the echoing and ratcheting sound, I was screwing together some speaker wires in an empty living room!
If this isn’t auto-tuned by day’s end, then the internet sucks.
(via Jimmy Traina)