think we’ve all sat by someone on a plane that has smelled less-than-ideal. But, a dog being the culprit of a smelly cabin is truly a new one for me.
That’s exactly what happened, though, according to one New Zealand couple. They say their flight was ruined when a an anxious dog couldn’t control their flatulence.
Here’s more from Perth Now.
“I heard this noise – a heavy snorting,” Gill told New Zealand outlet Stuff, adding that she originally thought it was emitting from her husband’s phone before realising it was a dog’s laboured breathing.
“I said, ‘I’m not having this sitting next to us the whole trip.’”
They said they had heard the pup’s owner telling another passenger that the dog had eased her anxiety, but according to the couple, the pooch had appeared to be very distressed.
There was a poo-mergency on a flight from the US to Spain.
Flight turned back as diarrhoea ‘dribbles down aisle’
The flight attendants could only offer different seats, in the back row of the economy section.
The couple decided it was not worth giving up their luxury seats, until they reached breaking point half way through the gruelling journey.
As the pup continued to fart, she edged closer to the couple.
“[The owner] couldn’t have the dog out in the aisle because they couldn’t get the trolleys through, so it had to come in further, which meant his head was under my husband’s feet,” said Gill.
“My husband was in shorts, and was getting the dog’s saliva goo on his leg.”
They decided enough was enough and moved to the empty economy seats that had been reserved for staff.
The flight attendant assured the couple she would file an incident report and that the airline would reach out, however, the couple claimed they never heard from them until they began pestering the customer service team.
They were eventually offered a $125 gift voucher for the airlines KrisShop website, which was later upped to a $200 travel voucher for each of them.
The Press’s rejected both offers, demanding they are provided a full refund for the journey.
I have to side with the passengers on this one. It’s one thing if you’re in economy class. But, they paid for premium. A certain experience is expected when buying premium, which is essentially that it feels like you’re not actually on a plane.
Maybe they shouldn’t get the full amount back as a refund. I think the difference between premium and economy is the right amount. Because, when you fly in economy (as do I), you have to expect the unexpected. So, they should only get a refund on the premium part, not the whole ticket.