New York Woman DoorDashes McDonald’s Burgers. They Forgot One Key Ingredient—The Meat

Can it still be called a burger if it’s missing the meat? Outside of a smug vegetarian ordering a “meatless Big Mac” circa 2006, probably not. And honestly, not even then. That’s just a sad cheese sandwich with special sauce.

So when New York-based TikToker Jes Finesse (@jesfinesse0) ordered a couple of Big Macs with specific instructions—like no onions—she understandably did still want the hamburger itself.

In the TikTok she’s posted, Finesse is upset—like shoutingly so. As the video starts, it feels like it’s already halfway through a confrontation. The text across the screen reads, “When I doordashed and they FORGET to put the patties on.” It’s followed by a close-up of a Big Mac.

Meanwhile, the audio is doing the most.

Because while Finesse is opening the burger to remove any doubt about her sandwich predicament, she’s also on a call.  She’s speaking with the McDonald’s that fulfilled the order. As she speaks, she shows the camera that there are no meat patties on her Big Mac. It’s clear from how she’s snatching up the bread that she’s furious. But a close look at her order reveals something unusual. The receipt specifies “only American cheese, only pickle, only shredded lettuce.” The order actually is giving cheese sandwich.

“What time do you close?” she asks. The voice on the other end of the call says, “We close in 27 minutes.”

“So, I’ll make sure I’m there in 20. I’m beating the f— out of everybody,” she threatens.

Wait, What?

Initially it might seem like Finesse is pulling some sort of prank or joke. But a subsequent video illustrates her continuing frustration. The text across the screen in this video explains that she’s now talking with DoorDash. “When doordash [sic] customer service only gives me $5 back in credits,” she writes.

She’s asking the customer service representative for their name. Then she shouts, “Well, Tina, f— you!”

It doesn’t sound like a prank.

The internet though, can’t resist a little good-natured roast.

“They forgot the beef so you got to bring it to them,” joked @rouxsalki.

Then Jase looked at the potential impact, writing, “How to go to jail over a couple hamburgers.”

And one user, @ninjastarsquad, potentially confirms the malicious compliance speculation, explaining, “Guys I worked at McDonalds, you gotta specifically put no meat when the customer doesn’t want meat.

Making Sure Your Order Is Correct

Nothing is perfect, but a ruined dinner where only $5 is refunded might be the definition of infuriating. So how to prevent it from happening again? A part of the problem with an ordering system like this is that the order passes through three entities. A customer places an order with the app; it is transmitted to the restaurant, which assembles it; and then it’s picked up by a delivery driver.

Since there’s no real central point of control, that makes it easy for mistakes to slip through.

Though there are some suggestions to encourage the Dasher to double-check an order. First off, ask the Dasher to check by writing a note in the app’s tipping notes. Also, pursuant to tipping: Quora suggests tipping a small flat amount up front, and then, when the order is correct, go back in and revise the tip.

There are also the remedies that DoorDash can offer, though 20% of the cost of the meal almost doesn’t seem worth it. And if you’re still hungry when negotiating that kind of refund, anger seems like a pretty understandable response. Because, right now, no one has got the beef.

Until apps figure out a more reliable system, it might be better to keep the customized orders to a minimum. Even if that means onions, special sauce, and all.

BroBible reached out to Finesse via email and with a TikTok direct message. We reached out to McDonald’s and DoorDash via their press emails. We will update this story if any of them get back to us.