Either United Airlines CEO Oscar Munoz somehow has still not watched the videos of a passenger being assaulted and dragged off one of his planes or he is just totally and completely out of touch. My guess is the latter.
Just in case the first is true, here you go, Oscar…
Despite the video evidence and his company getting absolutely DESTROYED by everyone on social media on Monday, Munoz sent out an email to his employees that is as mind-boggling as it as appalling.
Like you, I was upset to see and hear about what happened last night aboard United Express Flight 3411 headed from Chicago to Louisville. While the facts and circumstances are still evolving, especially with respect to why this customer defied Chicago Aviation Security Officers the way he did, to give you a clearer picture of what transpired, I’ve included below a recap from the preliminary reports filed by our employees.
As you will read, this situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago Aviation Security Officers to help. Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.
I do, however, believe there are lessons we can learn from this experience, and we are taking a close look at the circumstances surrounding this incident. Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation.
Munoz then lists off some bullet points to help (?) back up his statement blaming the passenger.
It would appear that Munoz has already forgotten the message he put forth just a few months ago…
The passenger, by the way, has now been identified as 69-year-old grandfather Dr. David Dao, reports The Daily Mail. Dao practices medicine in Elizabethtown, Kentucky with his wife Teresa, 69, who is a pediatrician.