Customers can make or break a restaurant worker’s shift. And sadly, in this server’s “Am I on Earth” storytime, it was the latter.
The viral clip, which garnered nearly 300,000 views, was based around a “storytime” by Florida content creator and restaurant/bar worker Kenz (@cokekenz).
Throughout her shift, she says she had three encounters with three separate customers—but the last customer was especially egregious.
As she filmed the video in her car, on-screen text read, “Am I on Earth: daytime edition.”
Kenz starts by saying she was on a food-running shift, which involves dropping food off to tables without much interaction. Ten minutes into her shift, she dropped food off in the bar area. As she was doing this, somebody from a different table/section yelled “Excuse me!” and started beckoning her over. She asked Kenz where the food was, and the TikToker replied that they were unsure and that the food would be out as soon as its ready. The customer replied that Kenz grabbed the other food. Kenz then emphasizes to viewers that the difference was their food was actually ready.
So, Kenz ended up leaving that table for 15-20 minutes, during which she checked when that table’s food was rung in. It was rung in 6 minutes after the customer asked Kenz. So, she brought out another dish to the bar and tried to not make even eye contact. The woman yelled again, “Excuse me, is our food ever gonna come out?”
Kenz then describes an inner monologue she had at the time. “Today is not actually my day to deal with these problems. This is actually my freebie day, where I just come in. I make my little amount of money. I hang out with my little friends. And I have a good old time. And you’re actually ruining that for me,” she says.
What she actually said to the customer was: “I’m not sure, ma’am. I’m sure it’ll be right out.” Eventually, the food came out. But naturally, there was something wrong with it.
A Second Customer Gets Impatient
A similar scenario then unfolded an hour later as Kenz brought out a dish for another woman at the bar. She dropped off the food and went to walk away, only for this woman to shout out, “Excuse me, I’m talking to you!” As the TikToker walked over, the woman said she was trying to order dessert. When Kenz assured her that someone in the bar would take her order, the woman said that they’re too busy and that they’re not even paying attention to her.
Kenz then looked around. There were four people at the bar. “I feel quite certain that they’re really not that busy, and I also know for certain that they’re not ignoring you because I just saw him taking to you right when I was walking up here,” Kenz says to viewers. Speaking to the customer, the TikToker tried to assure her that they’d come to her as soon as they got the chance. The woman retorted, “Well, he’s talking to somebody right now, and I wanna order my dessert.”
This led to Kenz thinking, “Hey, hey, welcome to a restaurant. You ever been here before? Unfortunately if you want to be the only one in here, you kind of have to rent the whole place out. That’s sort of how it works. However, if you want to come in like a normal person and pay normal person prices and have a normal service experience, you kinda have to understand that you’re not the only person in here, ‘kay?”
But what she actually said was: “Yeah, there’s a few other people here. I’m sure he’ll be right with you when it’s your turn.”
The Final Customer Was Most Frustrating
However, it was a third customer later in the shift who really grinded Kenz’s gears.
She was delivering food to a split party of 13 and handed one order to the person who ordered it. In response, he said, “I didn’t order that.” Kenz, in turn, asked him what he did order, and he explained. This confirmed the dish was right, and she told him that the food was indeed his order. However, the customer said “no” again. What followed was a back and forth that Kenz likened to a scene in “SpongeBob SquarePants,” where Man Ray tries to give Patrick his wallet back.
Ultimately, Kenz brought it to the kitchen and talked to the server, explaining the situation. She asked the server to drop the plate off.
“I just can’t even as a grown adult man—right?—you’re looking at me—someone who works here, who just told you this is the dish that you ordered—and you said, ‘No, it’s not,'” she vents to viewers. “And I asked you what you ordered, and you tell me. And I said, ‘Yes, that is this.’ And you’re still gonna tell me, ‘No, that’s not it.’ What? What are you f——- even talking about?
BroBible reached out to Kenz via email.
What Did Commenters Say?
Multiple commenters related. “Literally my every food running shift,” one wrote. “I’m a flight attendant and the way I could make a THOUSAND of these videos from my flights every day,” a second added. People have actually lost the plot.”
“As one who actually runs a daycare… we are not on earth,” a third said.
While a fourth shared their own serving experience. “My table last night asked for my manager and told her that I don’t pay attention to my section, ignore them, etc. they had constant refills, I checked up on them twice about their food, asked for desserts all within 30 minutes of them being there. I also had a lady mad at me because her double pour (12oz) looked like a single pour (6oz) and her food “came out too fast” (??) another also got mad at me because there were “too many onion rings” on their onion ring appetizer and needed the manager…”
Another ‘Am I On Earth’ Story
Kenz’s video is part of an ongoing TikTok series she created called “Am I On Earth.” TikToks in this series usually center around “storytimes” involving customers she encounters through her time in the hospitality industry.
Other hospitality workers have adopted the “Am I On Earth” trend to share their own stories on bad customers. One person who went especially viral after doing this is Luke Ferrari.
Despite giving the table free shots and, by his account, delivering great customer service, the table of women complained about the server’s apparent inattentiveness. They also seem to falsely claim he was at the terminal a lot longer than he actually was. When the table left, he apologized to them. They assured him he had been “perfect.” This led Ferrarri to the conclusion that they were playing the restaurant for free food.
@cokekenz BOGO on am I on earth specials today!!