A Caesar’s Palace Las Vegas guest warned others about hidden fees and bizarre consequences for simply touching an item on the in-room bar. He says the ever-increasing bill amount took away from the experience of the luxury hotel.
In a video with over 706,000 views, TikToker Aaron (@aarondoesthat) lies in bed in his hotel room in Caesar’s Palace.
“Never ever in your life for any reason whatsoever… never stay at this place,” he warns. “I’ve been here for less than 24 hours. I have spent no less than $200 just surviving on the bare necessities.”
He explains that he picked up a box of Keurig cups on the in-room bar and noticed that the hotel would charge him $14.99 each. As he read reviews for the hotel, he saw a post that suggests Caesar’s Palace will charge him $19.99 just for touching items on the bar even if he doesn’t use them.
BroBible previously reported that many hotels are moving away from offering free coffee. But a fee for simply touching the machine takes the trend to another level.
“I’ll see what they bill me for that because I will set fire to the rain if they put that on my fees,” he exclaimed.
Aaron notes that the hotel charges an additional $50 resort fee per day on top of the room rate.
“The only thing that’s an amenity here is the 24-hour gym,” he says. “I’m not using it.”
He also complains that the hotel is noisy and charges high fees for room service for subpar food.
“Egg fried rice, they weren’t kidding. It was white rice and one egg,” he continues. “That is $23.”
Does Caesar’s Palace Actually Charge Those Fees?
According to Wyndham Hotels, the Caesar’s Palace resort fee is listed as $45 per day per room. However, other fees, such as the one Aaron lists for accidentally touching in-room bar items, aren’t listed on the website.
Former guests on Tripadvisor corroborate Aaron’s experience of steep fees for many amenities at the hotel.
“I was informed that the unit was considered a minibar and that if we wanted an empty refrigerator, there would be an additional charge of $20,” one reviewer wrote. “Even budget hotels typically provide a microwave and a mini refrigerator for guest use without additional fees.”
Another shared that they were wrongly charged for alcohol they didn’t drink from the mini fridge. They wrote, “When I received my bill i called to complain and they promptly removed the drinks from the bill and sent another Folio receipt showing the balance I expected to pay for my stay. Two days later i was later charged a $22.66 restocking fee.”
“Nickle and diming is beyond annoying. $60+/night resort fee, paid parking, additional devices on WiFi cost,” a third added.
What Fees Were On His Bill At Check-Out?
In a follow-up video, Aaron references his receipt from checkout and notes that the resort fee actually ended up around $62. He shows another receipt, noting that the ATM charged him $12 to withdraw $40.
He continues to warn other guests about the “valet parking situation.” Aaron says he tried to get an Uber but was told that the driver couldn’t pick him up at the front of the hotel because it was reserved for valet.
“So I had to walk literally a mile and a half. I got 13,000 steps that day,” he shares. “You have to walk to the employee parking garage to get an Uber.”
However, his trip wasn’t all bad. He compliments the “spectacular” workers at the hotel’s spa.
“All in all, the fees are ridiculous. They took the fees off of my reservation at the end when I checked out, but it was an extra $200 at the end of the day,” he says. “I wouldn’t recommend the place.”
Viewers of his viral videos suggest that the nickel-and-diming behavior happens all over Las Vegas, which could eventually impact tourism.
“This is why Vegas is dying and rightfully so. I’m sorry,” one wrote.
Another pointed out, “Vegas used to be fun and cheap. Visitors would still lose at the casino but they could get a five dollar prime rib dinner and a cheap hotel room.”
“We use to go to Vegas with $300 for the weekend and have the time of our lives like..wow. What a time to be alive. I really hate to see them scamming and scheming like this,” a third commenter recounted.
In an Instagram direct message to BroBible, Aaron notes that he let the front desk know that he touched a couple of items on the minibar to avoid the restocking fee.
“They took off anything that would have been on there from that,” he writes. “Only the resort fees stuck at the end.”
He also says that Caesar’s Palace did not reach out to him after his video went viral.
@aarondoesthat @Caesars Palace is a straight up scam that should be shut down. Read the reviews, and not the fake 5 star ones. #lasvegas #caesarspalace #travel #vegas #gay
BroBible reached out to Caesar’s Palace via email for further comment. We will update the story when they reply.