New York Fogo De Chão Manager Insists On Giving Woman Free Dessert To Compensate For Bad Drinks. Then She Sees What She Gets: ‘Report Them’

Fogo de Chão is one of few restaurant chains that maintains a somewhat positive buzz. Customers love the unlimited steak slices, Caipirinhas, and the restaurant’s surprisingly decadent happy hour. However, one terrible experience can make a bigger impression than multiple positive ones. A woman received a complimentary cheesecake from Fogo de Chão to make up for her negative experience. But somehow, the “I’m sorry” dessert made everything worse.

Tianna (@ms.tianna__) posted a video that received more than 164,000 views. In it, she called out a Fogo de Chão location in Queens, which reportedly served her awful drinks and stale bread. After she discussed the issue with a manager, she says the restaurant gave her a cheesecake slice as compensation. Only the cheesecake slice had strawberries next to it that were visibly decaying in the to-go box, she alleges.

The content creator offered scathing criticism. “Y’all have to do better. Bread stale, drinks were garbage, rotten dessert. C for an inspection?? Horrible all around,” she says.

An ‘I’m Sorry’ Dessert From Fogo De Chão

Tianna says that during her trip to Fogo de Chão, she drank terrible beverages and had an overall bad experience. But a manager at Fogo de Chão tried to make things right. She says he offered her a cheesecake slice to-go. The manager apparently insisted she take the slice with her.

“This was the free dessert that the manager at Fogo wanted us to have so badly,” Tianna says, while showing the box to her audience. “He was so adamant to give us free dessert to compensate us for having s—– drinks after we told him, ‘It’s OK. You know, it’s fine. No dessert needed.”

In her video, she details what was wrong with the cheesecake slice. She says a strawberry included with the dessert that appeared to have mold on it.

“This is the cheesecake to-go that’s been sitting there since God knows how long,” she says. “It wasn’t until we walked out of the restaurant that we noticed that they even had a C for an inspection.”

The C Rating

In the comment section, viewers discussed the restaurant’s C rating and the mold on the strawberry, as well as personal experiences with the location.

“I have YET to hear anything good about this place for any location! Either the food is bad or old or folks getting food poisoning,” one viewer said.

Then another made a bold claim. “They put a plant in front of the [C-grade] certificate,” they said.

“[Needs an] ‘F’ … Ain’t no way staff didn’t notice that – mold,” another viewer replied.

Tianna and other commenters are correct about the rating. The location at 92-50 59th Ave, Elmhurst, does indeed have a C rating, according to New York City’s ABCEats Health Department inspection results. In order to get a C rating, a restaurant would have to accumulate 28 or more violation points during a health inspection, according to NYC Health.

Additionally, NYC Health notes that “Grade cards must be posted where they can easily be seen by people passing by,” making the alleged maneuver to hide the card appear at least slightly dubious.

The only solution, according to many of Tianna’s commenters, was to report the situation. Some viewers recommended getting in touch with the Better Business Bureau. Others told her to contact the health department.

BroBible reached out to Tianna via TikTok direct message and Fogo de Chão via phone message and email.