Moviepass Is Now Forcing Ex-Customers To Opt Out Of A New Plan They Didn’t Didn’t Sign Up For

Moviepass ExCustomers Opt Out New Plan

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Theater subscription service MoviePass is at it again, reportedly using more unscrupulous ways to stave off its imminent demise. This time the company is enrolling former customers into a new subscription plan, without their consent, that they have to opt out of or be charged for the service.

This move follows other similar shady tactics MoviePass has pulled including surge pricing, uncanceling canceled subscriptions and VERY, VERY limited movie availability.

In emails being sent to a “select test group” of former customers, MoviePass says it will be reactivating their account, without their consent, on October 4th and unless they specifically opt-out of the new plan they will begin being charged a monthly $9.95 fee.

Why is MoviePass doing this? Because, they say, the “really hope you begin enjoying your MoviePass subscription again” and because this is “the same subscription that you signed up for and previously enjoyed.”

What?!

In August 2018, we announced a new offering for three movies a month for $9.95, giving subscribers the ability to opt-in to this plan if they wanted to continue as a MoviePass subscriber. However, our records show that you have not yet taken any action on the new plan, and because of that your subscription was suspended and your monthly subscription charges have stopped.

Because we really hope you begin enjoying your MoviePass subscription again, we have chosen you to be a part of a select test group, who beginning Friday, October 5th will be restored to unlimited movies (up to one new movie title per day based on existing inventory) – the same subscription that you signed up for and you previously enjoyed. If you decide that you do not want this you must “opt out” before Thursday, October 4th at 9:00PM ET.

To be clear, unless you opt out, your unlimited subscription will be restored and you will begin enjoying unlimited movies again (up to 1 movie per day, based on existing inventory) at $9.95 per month, and your credit card on file will be charged on a monthly basis beginning Friday, October 5th, 2018.

If you do opt out of the restoration of your subscription to the unlimited plan, your subscription will be canceled and no longer held in a “suspended” status, and you will not be able to re-join until 9 months have passed.

According to The Verge

The company claims its TOS gives it pretty much free reign to change any aspect of the service regardless of when you subscribed or when your next billing cycle happens to be. When MoviePass realized that it had to change the terms of its subscription for its annual members prior to the start of a new billing cycle — a move that opened it up to legal action — the company tried to make amends by offering refunds or the option to transition to a paid out monthly plan.

Prior to that, members who cancelled the service in August during the period of tumultuous and seemingly non-stop service changes were automatically opted back into new plans, which the company attributed to “bugs” in its service. Even long before the troubles that began plaguing MoviePass this past summer, users have reported issues cancelling and pretty much non-existence customer service to address matters like refunds and service outages.

So if you ever subscribed to MoviePass and thought your account was closed, you might want to make sure no emails from the company ended up in your spam folder or else you could be re-enrolled in a program you didn’t sign up for and charged for it. And even then, if you do all of that, we make no promises.

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Before settling down at BroBible, Douglas Charles, a graduate of the University of Iowa (Go Hawks), owned and operated a wide assortment of websites. He is also one of the few White Sox fans out there and thinks Michael Jordan is, hands down, the GOAT.