Going on a cruise is meant to be a time of rest and relaxation. However, one Carnival Cruise customer was left with the opposite after her cabin flooded, ruining “thousands of dollars” worth of possessions.
Carnival Cruise has gone viral before for purportedly providing a subpar service to guests, including “overserving” them and giving someone a “dirty” cabin. But this might be the most expensive complaint so far.
In the viral video, which has garnered over 485,000 views, TikToker Ashleigh Ritchie (@ashleighcarolineritchie) took viewers on a tour through her cabin. Her room was completely and utterly flooded.
There was ankle-deep water in some areas, with water dripping from the ceiling. She then shared footage of saturated items inside her suitcase, including a larger bag, a makeup bag, and bikini bottoms. The latter two items were so wet, Ritchie was able to squeeze excess water out of them.
The video was accompanied by foreboding music and on-screen text which read: “Just when I thought everything was going well! Thousands of dollars ruined and they [Carnival Cruises] offer $300.”
More specifically, Ritchie added in the video description and comments that the ruined items included a Dyson, Garmin watch, and Canon G7 X, along with makeup and clothes.
BroBible reached out to Ritchie via Instagram direct message and to Carnival Cruises via email.
What Did People Think Of The Carnival Cruise Flood?
As viewers flocked to the comments section, Ritchie responded to several of them.
In response to one commenter who asked, “What is the cruise line doing in this situation?” Ritchie said, “Not a thing.”
“So it cost thousands of dollars because your clothes got wet?” a second queried.
Ritchie replied, “Hi! Did you not read the captions or replies in the comments? It is not just clothing (which is expensive and got ruined by the laundry service also) it is electronics, toiletries, my one camera is $1,300 lol.”
A third wrote, “Unless that’s sewer water, how is everything ruined?” Ritchie responded, “Because electronics, paper, and makeup is not waterproof. The water was brown being wrung out my stuff. Disgusting.”
Meanwhile, a fourth offered a solution, suggesting that Ritchie just move rooms and have Carnival launder her clothes. For the TikToker, though, that wasn’t enough.
“I did!” she said. “They shrunk and discolored my clothing. Also returned our shoes and … still wet. Not to mention medication, electronics, and toiletries that were ruined. Before you comment things like ‘just this’ or ‘just that’ put yourself in someone’s shoes. I don’t think a simple room change would fix it!”
However, other commenters were more supportive of Ritchie’s issue.
“People are weird,” a fifth said. “Of course most people who have thousands of dollars worth of stuff for vacation. Clothes, shoes, toiletries, travel bag suitcases, phone/headphones, makeup. Doesn’t even need to be name brand. Everyone on a cruise would have at least [brought] things at a minimum and it would be way more than $300 to replace that.”
@ashleighcarolineritchie Everything ruined, thanks @carnival (this is after our stuff was out & suitcase got dumped like a bucket) Dyson, g7x, clothes, makeup alllll ruined with dirty water😖😖what do they offer? $300 #carnivalbreeze #flood #carnival
Has This Happened Before?
In a further comment, Ritchie shared that this flooding was isolated to their cabin after a pipe above them burst. However, there have been larger-scale flooding incidents before on other cruise ships. For example, in January, a fault in the water line flooded an MSC Cruises ship.
Footage from a YouTube video uploaded by UOL included standing water in a hallway and guests with bare feet on saturated carpet.
In a statement to USA Today, MSC Cruises said, “We are deeply sorry for the inconvenience caused to our guests as a result of a leak on the ship. A fault was detected in a water line and unfortunately this resulted in water entering a number of guest cabins and the public corridor. The fault was quickly isolated and resolved by our technical teams and all affected cabins were deep cleaned.”