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An Uber customer has gone viral after sharing how a driver allegedly added their own groceries to her Costco order.
From lifts to takeout and even grocery shopping, Uber has become a service we can’t live without. But what happens if the driver takes advantage?
As previously reported by BroBible, some Uber drivers go rogue. This can include driving off with a customer’s luggage or even trying to get extra cash and essentially holding one person’s food delivery to ransom. This TikToker’s Uber driver, however, was on another level.
The TikTok, which has garnered 348,600 views, consists of a series of screenshots while the viral “the saxophones are getting louder” sound plays in the background.
The first screenshot shows the TikToker giving their driver a one-star rating, with on-screen text saying, “Ordered Costco via Uber and my Uber driver bought himself stuff on my order.”
They then show viewers the list of items they ordered and highlight how a microfiber cloth was among the items.
“Costco receipt says 11 items,” additional text read. “That microfiber cloth? Not mine.”
The user then showed a $23.67 service charge which they said they “never approved.”
Finally, the final slide showed a screenshot of an email with Uber. “Uber support: no refund, even with proof,” the caption read. “Anyone else dealt with this?”
The email itself said, “Thank you for reaching out and sharing your concerns about the unexpected charge and the item you did not order in your recent Costco order. I understand how upsetting it is to see an item you didn’t purchase, like the KS MICROFIBR, added to your bill, and to feel that your trust has been violated. After reviewing your order, I’m unable to process a refund for the adjustment charge at this time. Your feedback is very important to us, and I will make sure this issue is reported to the appropriate team for further review. We take these matters seriously and will investigate the situation with the delivery person. Thank you for being an Uber One Member.”
BroBible reached out to the TikToker via TikTok direct message and to Uber via email.
Suggestions From Other Customers
Some said they had a similar experience. “I told the customer support line I would sue and go through small claims court and I got a refund,” one shared.
“Uber Eats driver stole my wing stop order took a picture as driving by my house and at first they refused to refund me saying I got my order,” another added.
Others suggested actions the TikToker could take.
“You can dispute this with your bank and report Uber to the FTC for fraudulent business practices,” a third suggested. “Watch how nice they start talking after you do.”
And a fourth said, “Always pay with credit card so that you can dispute fraudulent charges.”
Uber Eats Driver Sparks Debate On Reddit
A post on the r/UberEatsDriver subreddit looks at this situation from another perspective. While it goes without saying that this would violate Uber’s policy, one driver made the following query: “First and foremost I have absolutely 100% never stolen a single thing, but I’m just wondering how anybody would know whether or not you bought like a soda with a big shopping order?”
He added, “How would they know if you purchase something for like two bucks for yourself? I would bet dollars to donuts that they don’t look at any of that s— unless there’s a problem. They literally probably have tens of thousands of shopping orders coming through on a daily basis. I never give the customer the receipt. I was under the impression that’s why we’re taking a picture of it. My guess is there’s a dollar amount it won’t authorize over. They would have no way of knowing how many items were scanned, but the dollar amount is like 20 bucks over the card probably won’t go through.”
In response, fellow Uber drivers called out OP.
“I buy stuff like that with my own money,” one wrote.
My first thought is don’t even go there,” a second added. “You said you’d never stolen anything, why start now. Think integrity, work ethic. Just my opinion.”
A third shared how an Instacart shopper did the same to them and said, “Nothing would stop you from doing it if you want. But I couldn’t do it. Regardless of what’s going on, I won’t steal from anyone. I couldn’t live with the guilt.”