If you have Comcast as your cable or internet provider then you know the living hell it is to try to get anything fixed when it isn’t working. I can’t tell you how many times I have had to call them when something isn’t working only to get disconnected or transferred multiple times to people who don’t know shit.
They are literally the worst.
So this news that the state of Washington has filed a consumer protection lawsuit against Comcast for $100 million brought a true smile to my face.
“This case is a classic example of a big corporation deceiving its customers for financial gain,” [Washington Attorney General Bob] Ferguson said in a statement. “I won’t allow Comcast to continue to put profits above customers and the law.”
The lawsuit accuses Comcast of misleading 500,000 Washington consumers and deceiving them into paying at least $73 million in subscription fees over the last five years for what the attorney general says is a a near-worthless protection plan. Customers who sign up for Comcast’s Service Protection Plan pay a $4.99 monthly fee to avoid being charged if a Comcast technician visits their home.
But the plan did not cover wiring inside a wall, the lawsuit says.
The Attorney General Office says 75 percent of the time, customers who contacted Comcast were told the plan covered inside wiring. Customer service scripts, which the Attorney General’s Office said it obtained during its investigation, told Comcast representatives to say that the plan covers calls “related to inside wiring” and “wiring inside your home.”
The lawsuit also accuses Comcast of charging for services that should have been free, for reneging on their customer guarantee, improper credit screening, and charging deposits for equipment that should have been waived.
We worked with the Attorney General’s Office to address every issue they raised, and we made several improvements based on their input. Given that we were committed to continue working collaboratively with the Attorney General’s Office, we’re surprised and disappointed that they have instead chosen litigation. We stand behind our products and services and will vigorously defend ourselves.
Sorry, but the Attorney General isn’t buying you being “surprised” at all, Comcast.